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How to · Genesys Cloud CX
How to export Genesys Cloud survey results and comments.
The Genesys Cloud interface has no bulk export of individual responses and free text comments. Comments sit on each interaction, so team leaders end up opening calls one at a time. The native routes are a script with the Genesys Cloud CLI or a regular extract into your data warehouse.
With CX Index.
In CX Index every response lands with its comments, agent, queue and conversation ID, and you can schedule exports and reports to whoever needs them.
In Genesys Cloud
The native way, step by step.
Step 1
For a quick look, open the interactions view, filter to interactions with surveys and filter by score or status.
Step 2
Read free text answers one conversation at a time in the Quality Summary tab.
Step 3
For a bulk export, write a script with the Genesys Cloud CLI that loops through completed surveys and writes them to a file.
Step 4
Or set up a regular extract into your data warehouse.
Worth knowing
Before you build it.
Somebody has to own it
Scripts and extracts work, and they break when nobody looks after them.
Late answers
Customers can answer a web survey for up to 90 days, so an export on a fixed window can miss late answers.
Comments matter most
The comment is where the reason is. Plan the export around it.
Sources
Where the steps come from.
- Genesys Community: Survey reporting
- Genesys Community: Survey reporting parameters
- Genesys Cloud Resource Center: Create a web survey policy
Genesys Cloud changes often. Check the current Genesys documentation before you build, and tell us if anything here is out of date.
More Genesys Cloud survey guides
Keep reading
Written by David Heneghan, co-founder of CX Index. Last reviewed 21 October 2026.
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Questions
Frequently asked questions.
Can I export all Genesys Cloud survey comments at once?
Not from the interface. Use the Genesys Cloud CLI, a data warehouse extract or a Voice of the Customer platform that stores every answer.
Where do I see a customer's survey comment in Genesys Cloud?
On the interaction, in the Quality Summary tab.