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Voice of the Customer for ServiceNow.
CX Index runs customer surveys on ServiceNow and links every answer to the interaction behind it. Surveys start from ServiceNow events, such as an incident or customer service case being resolved, through the API. Genesys Cloud CX is our main focus, and we already run programmes for customers on ServiceNow.
How it connects.
Through the ServiceNow API. CX Index listens for events and reads the metadata of each interaction, so every answer arrives with its context.
How it works
From a ServiceNow event to an answer you can act on.
Step 1
Connect CX Index to ServiceNow through the API.
Step 2
Choose the events that start a survey, for example an incident or customer service case being resolved.
Step 3
Set the channel and the questions. CX Index sends the survey while the experience is still fresh.
Step 4
Each answer is stored with the case or incident number, assignment group, category, priority and assigned agent.
Step 5
Results, alerts and cases reach the right people, with the interaction behind every number.
Low scores raise an alert or a case, so the customer who had a bad experience hears back from someone who can fix it.
What you get
The full CX Index platform, on ServiceNow.
AI on every comment
Sentiment, intent and topics for every answer, with your choice of LLM provider or your own model.
Canary early warning
Finds what changed in your customer data, explains why in plain English and starts the fix.
Close the loop
AI assisted case management, alerts to the right person and follow up with unhappy customers.
Scorecards and reporting
Gamified agent scorecards, dashboards for every role, scheduled reports and exports to Power BI, Tableau and Snowflake.
Every channel
Voice and IVR, outbound IVR, SMS, WhatsApp, Instagram, Facebook, email, chat, website and in app pop ups, kiosks and QR codes.
Security
ISO 27001 certified since 2018, hosted on AWS in more than 20 regions, with GDPR, CASL, LGPD and PIPL supported.
Other platforms
Last updated 21 October 2026
See it with your own data
See CX Index with your ServiceNow data.
Half an hour, on your own journeys, in your own Genesys estate. We will show you exactly what this looks like for your organisation.
Questions
Frequently asked questions.
Does CX Index work with ServiceNow?
Yes. CX Index connects to ServiceNow through the API and already runs Voice of the Customer programmes for customers on ServiceNow.
How does CX Index trigger surveys from ServiceNow?
From ServiceNow events, such as an incident or customer service case being resolved. Each answer is stored with the case or incident number, assignment group, category, priority and assigned agent.
Is CX Index only for Genesys?
No. Genesys Cloud CX is our main focus and where most of our customers run, and CX Index also works with ServiceNow, Salesforce, ServiceNow and other leading platforms through the API.